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Endang Pergiwa Mahayati
Courses Plus Student 875 PointsWhat should I do if this is the first time doing ux job at startup?
If this is your first time as ux designer in startup, what should I do? Instead of giving guidance and mentoring, how should ux designer do? If the stakeholder asking you advice.
1 Answer
Clarke Hyrne
13,088 PointsLike Leanne and Lis Hubert have said, it's about solving problems.
You can't possibly know the right answer immediately, but you have a lot of tools to discover it. There are a ton of UX and UCD/HCD methods, and more are being developed. You, the designer, need to figure out how to ask the right questions to get the information you need to solve the problem. In other words, you should be able to say: "I don't know for sure right now, but I can find out."
If you're tackling smaller problems a "design sprint" is one popular way to keep the scope of what you're trying to find out manageable. Google Ventures has some good information on it, and you can find a lot more (esp. examples on Medium): http://www.gv.com/sprint/
If there's more you want to find out, this reading list is pretty comprehensive, too: https://medium.com/interactive-mind/the-only-ux-reading-list-ever-d420edb3f4ff
If you want to know what effect your designs are having (or want to have a goal for your design solutions), you can track metrics and Key Performance Indicators http://ux.stackexchange.com/questions/60803/how-to-define-kpi-for-ux http://www.uxmatters.com/mt/archives/2014/06/choosing-the-right-metrics-for-user-experience.php
Joshua Britton
10,252 Points+1 for the links - these are great resources!
Leanne Millar
5,334 PointsLeanne Millar
5,334 PointsIn order to solve the problem you need to find out what the problem is. My suggestion would be to find out exactly what the stakeholder is asking you. "Discovering the problem". I would then research this "problem" and find out what others have done in similar situations, what has worked and not worked. "Researching the problem". I would then implement these solutions with my own adaptations. "Solving the problem". You need to be sure however that the problem is in fact solved so therefor I would test the solution to ensure that it is working for the situation. If it works - look for where it can be improved. If it doesn't try something else. Ask the "end user" what they think they would find helpful.