This is a Call Center application. There is a group of Customer Support Representatives that assist Customers. When repr

Question

Help me???

CallCenter.java

import java.util.ArrayDeque;
import java.util.Queue;

public class CallCenter {
  Queue<CustomerSupportRep> mSupportReps;

  public CallCenter(Queue<CustomerSupportRep> queue) {
    mSupportReps = queue;
  }

  public void acceptCustomer(Customer customer) {
    CustomerSupportRep csr;
    /********************************************
     * TODO (1) 
     * Wait until there is an available rep in the queue.
     * While there is not one available, playHoldMusic
     * HINT: That while assignmentcheck loop syntax we used to 
      *      read files seems pretty similar
     ********************************************
     */

    /********************************************
     * TODO (2) 
     * After we have assigned the rep, call the 
     * assist method and pass in the customer
     ********************************************
     */

    /********************************************
     * TODO (3) 
     * Since the customer support rep is done with
     * assisting, put them back into the queue.
     ********************************************
     */

  }

  public void playHoldMusic() {
    System.out.println("Smooooooth Operator.....");
  }

}

CustomerSupportRep.java

import java.util.List;
import java.util.ArrayList;

public class CustomerSupportRep {
  private String mName;
  private List<Customer> mAssistedCustomers;

  public CustomerSupportRep(String name) {
    mName = name;
    mAssistedCustomers = new ArrayList<Customer>();
  }

  public void assist(Customer customer) {
    System.out.printf("Hello %s, my name is %s, how can I assist you.%n",
                      customer.getName(),
                      mName);
    System.out.println("...");
    System.out.println("Is there anything else I can help you with?");
    mAssistedCustomers.add(customer);
  }

  public List<Customer> getAssistedCustomers() {
    return mAssistedCustomers;
  }

}

Customer.java

public class Customer {
  private String mName;

  public Customer(String name) {
    mName = name;
  }

  public String getName() {
    return mName;
  }

}

Answer 1 · 2019-01-08T21:31:59Z

January 8, 2019 9:31pm

Hi sir, this is the answer with some comments:

import java.util.ArrayDeque;
import java.util.Queue;


///this was my take
public class CallCenter {
  Queue<CustomerSupportRep> mSupportReps;

  public CallCenter(Queue<CustomerSupportRep> queue) {
    mSupportReps = queue;
  }

 /*task 1 = First i did a while loop and checked if there there is any "representative" in the queue by checking the queue size, if its 0 there
  is none and i call the playHoldMusic.
*/
  public void acceptCustomer(Customer customer) {
     CustomerSupportRep csr;
    while(mSupportReps.size() == 0)
    {
      playHoldMusic();
    }

  /* task 2 = then we need to get an available representative from the queue and we do this by assigning csr(which is of type CustomerSupportRep) to the result of the poll method which remove a representative out of the queue and retrieves an avilable one which stored in csr.
then i use the assist() method and pass customer. 
*/  

    csr = mSupportReps.poll();
    csr.assist(customer);

   //task 3 = i put the csr which is a  "representative" back to the queue
   mSupportReps.add(csr);
  }

  public void playHoldMusic() {
    System.out.println("Smooooooth Operator.....");
  }

}

hope that helps.

Welcome to the Treehouse Community

Looking to learn something new?

Adrian Pesta

Adrian Pesta

This is a Call Center application. There is a group of Customer Support Representatives that assist Customers. When repr

1 Answer

<noob />

<noob />