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Start your free trialChad Goodwin
1,807 Pointsmy work space isn't downloading as a zip file, as I am trying to upload files to cyberduck
The work space downloads as a strange text document rather than a zip file containing multiple folders.
3 Answers
Andrew Molloy
37,259 PointsVery odd, works fine for me on Chrome (using Mac at moment, not tried my Windows machine yet). I'd try a different browser like Firefox just to rule out whether it's specific to your browser settings or more general issue with your account.
Andrew Molloy
37,259 PointsWorks fine for me, which browser are you using to download?
Chad Goodwin
1,807 PointsChrome!
Andrew Molloy
37,259 PointsIf you're still having the problem with Chrome I'd try clearing your cache etc and if that doesn't work a full settings reset (Advanced in Settings and at bottom Reset browser settings) for it.
Chad Goodwin
1,807 PointsChad Goodwin
1,807 Pointsthanks! the problem was resolved when i tried it in firefox