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Business

Posted by Zefang Li
Zefang Li
103 Points

It's obvious fraud! Why were $12.5 and $25 deducted from my card within 3 days, but there is no any explanation?

I have paid Invoice #30823622 Nov 5. I send email to help@teamtreehouse.com to ask for postponing my study schedule to next month. However, my account was canceled immediately. So I have to activate my account, and found that there is no invoice in my billing history. Again I send message to Contact Support for help.

However, today I got an email to inform me that another Invoice #30864162 has been paid!!

It's obvious fraud!!!!

2 Answers

Steve Hunter
Steve Hunter
57,712 Points
Steve Hunter
Steve Hunter
57,712 Points

Hi there,

Apologies for the confusion with your account. As a moderator, I'm not able to directly assist with that as I can't see that aspect of the site.

I have, however, urgently reported your post to Treehouse who will respond soon.

Steve.

Kara Proulx
STAFF
Kara Proulx
Treehouse Staff
Kara Proulx
Kara Proulx
Treehouse Staff

Hi Zefang,

We did receive your email here in Support, and my coworker Jay replied yesterday, November 6th. If you're not seeing this email reply in your regular inbox, we may recommend checking your spam or junk folder to see if it was filtered there. We appreciate your patience! Please do let us know if you have any other questions.

Best, Kara