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General Discussion

Posted by Jeremy Hill
Jeremy Hill
29,567 Points

Is there a way to reset the progress of a track?

I went through the Python Track a long time ago and I'm wanting to get back into it but I would like to go ahead and reset my progress so I can start over. Is there a way to do that?

Hakan Ergoksen
Hakan Ergoksen
2,168 Points
Hakan Ergoksen
Hakan Ergoksen
2,168 Points

There is a way to reset the progress tracking. Just send an e-mail for customer support.

Jeremy Hill
Jeremy Hill
29,567 Points

I will do that, thank you.

1 Answer

Steven Parker
Steven Parker
231,236 Points
Steven Parker
Steven Parker
231,236 Points

You can "start over" just by going back to the first course and taking it again. But unfortunately, there's no way to reset the progress tracking.

This is a question that gets asked regularly, and for a while there was talk about a feature being added to make this possible. But the most recent information I'm aware of about it came from former staffer Jay Padzensky on 24-Mar-2017 when he said:

While I wish I was sharing good news, in the name of transparency, I'd like to share that these changes have been tabled for now. Please note that I still understand how valuable a feature this is and additional flexibility for students is still a goal. I'm sorry for any disappointment or frustration this may cause,

Steven Parker
Steven Parker
231,236 Points
Steven Parker
Steven Parker
231,236 Points

Update: It seems the staff now has the ability to reset progress. Here's an excerpt from a FAQ page that was posted in July:

Upon request, we can reset a portion or all of your content. Please note, when resetting only a portion of one’s completed content, you are limited to 3 courses or 3 tracks or a combination of the two, as for a full account reset, this can only be done once and cannot be undone.

Please send an email to help@teamtreehouse.com and include a link to the course(s) or track(s) that you’d like to have reset, or if you would like to reset the account progress entirely to start over from scratch.

Matt Fredericks
Matt Fredericks
5,399 Points
Matt Fredericks
Matt Fredericks
5,399 Points

This really needs to be implemented for users to themselves. I am sure many clients like Jeremy (myself included) were surprised that the feature hasn't already been built-in.