Steven Parker

I appreciate you taking the time to link to the other threads discussing this same issue. The truth of the matter is that we're very much aware and it's something we've been looking into, but the problem has been prioritization. Anytime an issue is reported, my team documents it and reports it to our engineers. We share as many stories and examples that we can find.

Kara, Jay and Matt are awesome, and they all do everything in their power to bring attention to any bugs or broken experiences that we and all of our amazing students discover. We always deliver this information to the right team and we will continue to do so.

I understand that you're frustrated, as well as others who have ran into this bug (and others, I'm sure), but please know that we read the forum every day, and while we may not respond to every single post, bug reports are being filed and notes are being taken.

Thanks for your patience and understanding.

Hi Steven Parker

I'd like to preface this with a quick word that everyone who works at Treehouse deeply cares and believes every issue that negatively impacts any student's experience is important to resolve.

It's good to see that this has come to the attention of yet another staffer. And I've been told several times already that this is a prioritization issue. That's why I say that I'm still hoping this will reach the attention of someone who both sets the priorities and also considers this issue to be important.

The good news here is that this has reached the attention of those who set prioritisations the very first day it was ever reported. As the Customer Support Manager, it's my duty and pleasure to be documenting what you and all of our other students are saying about Treehouse, the good and the bad and sharing those details with the rest of Treehouse, so that we can better shape the service to meet our student's needs. These issues are always seen by our leaders and seen in great detail because of the efforts of our Support team and our students.

...it's also hard to imagine the resolution requiring more than an hour or two of a developer's time. So while I have no choice but to remain patient, the persistence of this issue became incomprehensible to me over 11 months ago.

Again, I fully understand the frustration — and very well may share an equal amount of frustration for any persisting oddities and bugs. Unfortunately, this specific issue has apparently been more complicated than it seemingly appears.

So, if you're the person with the authority to set priorities, don't you feel it's time to escalate the priority and assign it? And if you are not, can you help get these 15 threads (plus the numerous letters to support) to that person's attention

As previously mentioned, I've directed all of the attention and information possible on this issue to the individuals who are suited to resolve the issue — including our Director of Engineering Doug Darst and CPO Londa Quisling.

I agree. Actually I believe I'm supposed to be number 1, because both me and a few other students have more game development points.

However, your position in the leaderboard (for game dev) definally should be way higher...

Also, the person who's 5th place in the Game Development points leaderboard has only 2 game dev points...

Steven Parker thanks again for all of your feedback. I've been doing what I can in bringing attention to this matter, I'm not sure there is much more I can say in regards to it.

As we've both acknowledged, this is a big issue and as I've mentioned in my last several posts, it's being actively looked into. I'm hoping to see a fix on this soon. Thanks for your patience and understanding.

Since 2017 The leaderboards returns back to normal and appear to be fixed!