I did not forget the playHoldMusic() in my while loop. I also used the poll() to remove the csr. Still, error.

import java.util.ArrayDeque;
import java.util.Queue;

public class CallCenter {
  Queue<CustomerSupportRep> mSupportReps;

  public CallCenter(Queue<CustomerSupportRep> queue) {
    mSupportReps = queue;
  }

  public void acceptCustomer(Customer customer) {
    CustomerSupportRep csr = new CustomerSupportRep("Eirin");
    mSupportReps.add(csr);
    /********************************************
     * TODO (1) 
     * Wait until there is an available rep in the queue.
     * While there is not one available, playHoldMusic
     * HINT: That while assignmentcheck loop syntax we used to 
      *      read files seems pretty similar
     ********************************************
     */
    while ((csr = mSupportReps.poll()) == null) {
      playHoldMusic();
    }
    //mSupportReps.poll();
    /********************************************
     * TODO (2) 
     * After we have assigned the rep, call the 
     * assist method and pass in the customer
     ********************************************
     */

    csr.assist(customer);

    /********************************************
     * TODO (3) 
     * Since the customer support rep is done with
     * assisting, put them back into the queue.
     ********************************************
     */
    mSupportReps.add(csr);
  }

  public void playHoldMusic() {
    System.out.println("Smooooooth Operator.....");
  }

}

import java.util.List;
import java.util.ArrayList;

public class CustomerSupportRep {
  private String mName;
  private List<Customer> mAssistedCustomers;

  public CustomerSupportRep(String name) {
    mName = name;
    mAssistedCustomers = new ArrayList<Customer>();
  }

  public void assist(Customer customer) {
    System.out.printf("Hello %s, my name is %s, how can I assist you.%n",
                      customer.getName(),
                      mName);
    System.out.println("...");
    System.out.println("Is there anything else I can help you with?");
    mAssistedCustomers.add(customer);
  }

  public List<Customer> getAssistedCustomers() {
    return mAssistedCustomers;
  }

}

public class Customer {
  private String mName;

  public Customer(String name) {
    mName = name;
  }

  public String getName() {
    return mName;
  }

}