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2,541 PointsI can't upload my files using cyberduck.
When I try, it says that my login has failed. I entered the right username and password, not really sure what's going on. Any suggestions?
3 Answers
__ROLLER__ Angel
25,606 PointsI like to use an alternative ftp program from the filezilla project that's called the Filezilla Client program. It will make it easy to connect because there is a quick connect bar right along the top of the program that only has a few fields. I'll go over them one by one and tell you all the things you'll need to connect.
Things you need according to the fields across the top of Filezilla Client.
Host - This is the URL or IP Address of your website
Username - This is simply your username that you should have access to in your website configuration
Password - This is simply your password
Port - Hopefully your website is modern and supports port 22(sftp - basically means it's encrypted connection between your computer and your website. It stands for secure file transfer protocol) if not use port 21 and you'll be all set.
Dee Kay
3,125 PointsAre you certain you are logging in to the right server? Contact your hosting provider for clarification.
Mark Truitt
17,230 PointsHi Sam,
It could be a number of things, from the wrong domain, user, password, port, or file directory. It could also be even your AV software if it has a firewall etc.
Honestly, without sharing said information (which I would advise against) its hard to help troubleshoot this.