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Start your free trialpatrizia sowinski
501 PointsDrag and drop
I am still tryin go drag and drop and I get the same error message
8 Answers
Dustin Matlock
33,856 PointsPatrizia, you are attempting to upload the files without first extracting the zip file. What you have to do is extract the files, and then go to the location where you extracted them to, e.g., your desktop, documents, etc.
After extracting the zip archive, you can upload files (from the folder that's been unzipped ) to a workspace. Again, it will not work if you are in the .zip
file instead of the unzipped file.
patrizia sowinski
501 PointsRich it does not let me copy and past, a window opens and says File upload error.Sorry this upload was unsuccessful . Please try again by selecting all the files within directory . And thi is what I do
Rich Bagley
25,869 PointsHi Patrizia,
I'm not sure how much help I can be on this one but have you tried uploading one file at a time?
Thanks
-Rich
patrizia sowinski
501 PointsYes, I tried, same error message and the tech support cannot do anything. I asked for a remote connection using for example teamviewer, but they told me that they cannot do this. I am blocked since days by this stupid error. I am using Chrome and follwed all the instructions the tech support gave me, but with no result. I have no plugins that could block the upload process, I am using 7 zip like they suggested, but nothing. Kind Regards POatrizia
Dustin Matlock
33,856 PointsHi Patrizia, if you go to join.me, download the app, start a meeting, and give me the code via direct message on Twitter, I'll see if I can take a look for you.
patrizia sowinski
501 PointsOk Dustin could we use team viewer instead ?
patrizia sowinski
501 PointsJoin me wants me to create an account
Dustin Matlock
33,856 PointsYou don't have to create an account, but you can get me on Google+ as well for a screen share.
patrizia sowinski
501 PointsI added you
patrizia sowinski
501 PointsNow what I have to do? Inam Not familiar with Google+
patrizia sowinski
501 PointsDutin,I will try, but if I click on Extract I do not have the same images that you have
Dustin Matlock
33,856 PointsIf you're unsure how to use 7-Zip, I would recommend using the default method on Windows by right-clicking the folder, and then clicking Extract All.
patrizia sowinski
501 PointsI MADE IT!!!!! Thanks a lot Dustin, this thing was driving me crazy
Rich Bagley
25,869 PointsRich Bagley
25,869 PointsHi Patrizia,
Could you paste the error you're seeing please?
Thanks
-Rich