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Fabian Douch
11,003 Pointsconsole not loading, "we are setting up your computer" alert not disappearing.
console not loading, "we are setting up your computer" alert not disappearing.
8 Answers
Pierre Thalamy
4,494 PointsIt seems to be a global issue, this post mentions it too. You should contact support.
Adam Munhall
2,704 PointsIt seems the console is wanting to use TCP port 3388 to interact. I'm running from Windows 7 which blocks incoming ports by default. After adding a new rule to allow the browser to accept incoming TCP from remote port 3388, the console loaded properly. (Incidently, I also block outgoing by default so had to create an outgoing rule too).
cp88
5,039 PointsWhere do you configure these rules?
rebeccawheatley
32 PointsThanks, that fixed it for me!
Danial Goodwin
13,247 PointsIt sounded good, but opening the in and out port didn't work for me. (Sidenote: Opening a port in Windows Firewall)
huckleberry
14,636 PointsThank you! I'm also on Win7 and this fixed it for me.
Anyone else having a problem, click Danial's link and follow the instructions for creating a new rule for both inbound and outbound!
Also, when I first launched the console after opening the ports it did load all the way and then gave an error message. However, upon closing it and relaunching it, it worked perfectly.
Eric Gray
8,226 PointsI've found, in Chrome at least, that if the console hasn't loaded by the third loading bar completion, if I just exit the launch console window and reload it, it will eventually work. That said, it does take a number of attempts at times.
Adam Munhall
2,704 PointsCarrie, It makes sense that your work environment may not allow access to destination port tcp 3388. There is some history of this port being used maliciously. In Windows 7 there is a control panel "Windows Firewall". Go to "advanced settings", then "inbound rules". You can create a rule to allow: <your browser> + TCP + remote port 3388. You'll have to have administrative access. At work this control panel may not exist as the computers firewall's are probably being managed remotely and local settings may be disabled (or ignored).
Joseph Gennitti
16,870 PointsI have the same problem. Tech support told me to clear my browser cache. I did that but still I am in the infinite loop. I just have been going thru the videos without actually doing the the workspace. Kinda sucks but i think it is a global issue like Pierre said.
cp88
5,039 PointsIt won't load for me either in Chrome, just says "This web page is not available".
I will contact support.
cp88
5,039 PointsI've just tried it about 15 times in a row, no joy :( Getting nowhere with support either, they've not replied to me for days. I even emailed the co-founder the other day and asked him to please fix the console! Don't know what else I can do :(
Marvin Harrell
Courses Plus Student 17,062 PointsThis happened to me as well. So I tried it in a different browser (Safari) and it worked just fine. After a successful launch in Safari, I was able to launch it in Chrome. If on a Windows, try IE or Firefox and see if it works with one of those.
cp88
5,039 PointsTurns out I can't use it on my work's network! It's fine for me at home but there's something about the way it works that my work network blocks.