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Java Java Data Structures - Retired Efficiency! Call Center Queue

Call Center Application

I think everything else is correct but something is wrong with the import. Here is the error it's giving me :

./CallCenter.java:3: error: '.' expected import CustomerSupportRep; ^ ./CallCenter.java:3: error: ';' expected import CustomerSupportRep; ^ Note: ./MockyQueue.java uses unchecked or unsafe operations. Note: Recompile with -Xlint:unchecked for details. 2 errors

CallCenter.java
import java.util.ArrayDeque;
import java.util.Queue;
import CustomerSupportRep;

public class CallCenter {
  Queue<CustomerSupportRep> mSupportReps;

  public CallCenter(Queue<CustomerSupportRep> queue) {
    mSupportReps = queue;
  }

  public void acceptCustomer(Customer customer) {
    CustomerSupportRep csr;
    mSupportReps = new ArrayDeque<CustomerSupportRep>();
    do {
      playHoldMusic();
    } while(mSupportReps == null);

    CustomerSupportRep newrep = mSupportReps.poll();
    newrep.assist(customer);
    mSupportReps.add(newrep);

    /********************************************
     * TODO (1) 
     * Wait until there is an available rep in the queue.
     * While there is not one available, playHoldMusic
     * HINT: That while assignmentcheck loop syntax we used to 
      *      read files seems pretty similar
     ********************************************
     */

    /********************************************
     * TODO (2) 
     * After we have assigned the rep, call the 
     * assist method and pass in the customer
     ********************************************
     */

    /********************************************
     * TODO (3) 
     * Since the customer support rep is done with
     * assisting, put them back into the queue.
     ********************************************
     */

  }

  public void playHoldMusic() {
    System.out.println("Smooooooth Operator.....");
  }

}
CustomerSupportRep.java
import java.util.List;
import java.util.ArrayList;

public class CustomerSupportRep {
  private String mName;
  private List<Customer> mAssistedCustomers;

  public CustomerSupportRep(String name) {
    mName = name;
    mAssistedCustomers = new ArrayList<Customer>();
  }

  public void assist(Customer customer) {
    System.out.printf("Hello %s, my name is %s, how can I assist you.%n",
                      customer.getName(),
                      mName);
    System.out.println("...");
    System.out.println("Is there anything else I can help you with?");
    mAssistedCustomers.add(customer);
  }

  public List<Customer> getAssistedCustomers() {
    return mAssistedCustomers;
  }

}
Customer.java
public class Customer {
  private String mName;

  public Customer(String name) {
    mName = name;
  }

  public String getName() {
    return mName;
  }

}

1 Answer

Seth Kroger
Seth Kroger
56,413 Points

First, because the challenge's classes are all in the same package (default package) there is no need to add the import for CustomerServiceRep. (There's more, but you should clean up the compiler error first.)

Ok I fixed the error. Now it throws a null pointer exception which I don't remember what that means exactly. How do I fix that?