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General Discussion

Peter Eriksson
Peter Eriksson
12,187 Points
Posted by Peter Eriksson
Peter Eriksson
12,187 Points

Anyone else experiencing that the videos keep on lagging?

Anyone else experiencing that the videos keep on lagging atm?

1 Answer

Kara Proulx
STAFF
Kara Proulx
Treehouse Staff
Kara Proulx
Kara Proulx
Treehouse Staff

Hi Peter! We're sorry to hear of any troubles. We don't seem to be seeing any issues on our end at the moment. Can you please try the following and see if it resolves this issue?

If you are using Internet Explorer or Safari, please switch to Chrome or Firefox. If you are already using Chrome or Firefox, please open a new window in Incognito Mode (Chrome) or Privacy Mode (Firefox) and try playing a video. This'll disable any 3rd party plugins you have installed within your browser. If the video playback improves, then it means you have a plugin installed that is interfering with video playback on our site- likely one that has to do with HTML5. As an example, students will sometimes find that if they have a pop-up blocker plugin installed, this can cause this to happen.

We'd also recommend trying a different network or VPN to rule out any connection issues.

We hope this helps!