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Start your free trialkemishobowale
3,627 PointsDid you remember to call the assist method on the CustomerSupportRep? error ...but i have called it
import java.util.ArrayDeque; import java.util.Queue;
public class CallCenter { Queue<CustomerSupportRep> mSupportReps;
public CallCenter(Queue<CustomerSupportRep> queue) { mSupportReps = queue; }
public void acceptCustomer(Customer customer) { CustomerSupportRep csr; /******************************************** * TODO (1) * Wait until there is an available rep in the queue. * While there is not one available, playHoldMusic * HINT: That while assignmentcheck loop syntax we used to * read files seems pretty similar ******************************************** */
/********************************************
* TODO (2)
* After we have assigned the rep, call the
* assist method and pass in the customer
********************************************
*/
/********************************************
* TODO (3)
* Since the customer support rep is done with
* assisting, put them back into the queue.
********************************************
*/
while(mSupportReps.size() < 0)
{
playHoldMusic();
}
if (mSupportReps.size() > 0)
{
csr = new CustomerSupportRep("jack");
csr.assist(customer);
mSupportReps.add(csr);
}
} public void playHoldMusic() { System.out.println("Smooooooth Operator....."); }
}
import java.util.ArrayDeque;
import java.util.Queue;
public class CallCenter {
Queue<CustomerSupportRep> mSupportReps;
public CallCenter(Queue<CustomerSupportRep> queue) {
mSupportReps = queue;
}
public void acceptCustomer(Customer customer) {
CustomerSupportRep csr;
/********************************************
* TODO (1)
* Wait until there is an available rep in the queue.
* While there is not one available, playHoldMusic
* HINT: That while assignmentcheck loop syntax we used to
* read files seems pretty similar
********************************************
*/
/********************************************
* TODO (2)
* After we have assigned the rep, call the
* assist method and pass in the customer
********************************************
*/
/********************************************
* TODO (3)
* Since the customer support rep is done with
* assisting, put them back into the queue.
********************************************
*/
while(mSupportReps.size() < 0)
{
playHoldMusic();
}
if (mSupportReps.size() > 0)
{
csr = new CustomerSupportRep("jack");
csr.assist(customer);
mSupportReps.add(csr);
}
}
public void playHoldMusic() {
System.out.println("Smooooooth Operator.....");
}
}
import java.util.List;
import java.util.ArrayList;
public class CustomerSupportRep {
private String mName;
private List<Customer> mAssistedCustomers;
public CustomerSupportRep(String name) {
mName = name;
mAssistedCustomers = new ArrayList<Customer>();
}
public void assist(Customer customer) {
System.out.printf("Hello %s, my name is %s, how can I assist you.%n",
customer.getName(),
mName);
System.out.println("...");
System.out.println("Is there anything else I can help you with?");
mAssistedCustomers.add(customer);
}
public List<Customer> getAssistedCustomers() {
return mAssistedCustomers;
}
}
public class Customer {
private String mName;
public Customer(String name) {
mName = name;
}
public String getName() {
return mName;
}
}
1 Answer
Ted Dunn
43,783 PointsI believe that you need to get the csr from the mSupportReps queue rather than just creating a new instance of a csr.
csr = mSupportReps.remove();
csr.assist(customer);