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You have completed Intro to Design Thinking!
You have completed Intro to Design Thinking!
Preview
Using the most obvious pain points from the previous video, we’ll decide where we will focus our efforts.
New Terms:
- Prioritization – defining the importance of action items.
- Triage – acting upon the prioritized action items taking care of the most important items first.
Handouts
Further Reading:
-
20 Product Prioritization Techniques: A Map and Guided Tour
- SALT Mass Casualty Triage - Medical triage using SALT Technique. The same intent is employed for user pain prioritization.
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In the previous stage, we established
that Stable Sarah is experiencing pain
0:00
in three main areas of our
checkout experience for Emmacon.
0:00
The experience lacks consistency.
0:05
The button language and
placement wasn't clear or reliable.
0:07
The experience lacks transparency.
0:12
She doesn't know if items
were added to her cart.
0:15
And three, the experience lacks assurance,
Sarah needs confirmation of her purchase.
0:18
We will need to prioritize
these pain points
0:25
in order to establish our
areas of opportunity.
0:27
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