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It’s easy to get caught up in the notion that design thinking is about method. But really, it’s all about your mindset.
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We will be going over design thinking
methods throughout this course.
0:00
However, methods are only
a small part of design thinking.
0:03
The methods you'll see,
like empathy maps or user journeys,
0:08
will serve as tools to give us better
insight into our user's needs.
0:12
So they're extremely
important to the process but,
0:18
just like with any tool,
the intent behind their use is important.
0:21
While it may sound redundant, you'll
hear me remind you throughout the course
0:26
that everything that we are doing
is in service of our user.
0:30
And the most important thing I can
remind you of is, you are not your user.
0:34
You may share traits with your user, but
0:41
it's up to you as a design thinker to try
hardest to separate your own biases and
0:43
assumptions from the process and
learn what your user truly needs.
0:48
That takes us to the importance of
assumptions as a mind set in the process.
0:53
Assumptions in and
of themselves are not bad.
0:58
It's only when we do not acknowledge
that we are assuming, or
1:01
test those assumptions, that we see
problems occur in design thinking.
1:05
Your goal throughout this course
should be to recognize your biases
1:10
as often as you can.
1:14
Remind yourself to use empathy
to keep your ego in check.
1:16
Because sometimes in the creative process,
we become attached to certain
1:19
solutions that we are excited about but
that don't truly address our user's needs.
1:25
Stay humble here and
put that idea to the side.
1:32
It's not the only idea you'll
ever have and, likely,
1:35
you'll come up with a far more impactful
one if you stay open to serving your user.
1:38
And stay compassionate with
yourself in your process.
1:44
You won't always get
the answer right away.
1:47
Design thinking takes a significant
amount of critical thinking.
1:50
However, once you see
the appreciation in a user's eyes
1:53
after their experience has been improved,
you'll know you've made the right choices.
1:57
See you in the next video.
2:03
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