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You have completed Handling Feedback as a UX Designer!
You have completed Handling Feedback as a UX Designer!
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Learn these seven tips to stay present, active and engaged while receiving feedback.
Questions that dig deeper
- What problem do you think this design solves?
- Who would this design appeal to?
- How do you feel when looking at this design?
- What areas capture or lose your interest?
- What could be removed to simplify this design?
- Is there anything missing that's necessary?
- Is there anything that's unclear or confusing?
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The time has come, and
you're about to receive feedback.
0:00
In this video,
I'll give you five tips for receiving and
0:04
reacting to face-to-face feedback.
0:07
Some of these tips are also
relevant to written feedback.
0:09
First, stay present.
0:13
Your past encounters with criticism may
have primed you to jump to conclusions and
0:15
prepare for the worst.
0:20
To stay present, focus on your breathing.
0:22
Look at the person with a soft gaze and
an open mind.
0:25
Eliminate judgment and
avoid projecting your thoughts on to them.
0:29
Avoid rushing into thinking about
future worries or past concerns.
0:33
Second, practice active listening.
0:39
Make eye contact and listen to this
feedback without interruption.
0:42
You can repeat back what you've heard
to make sure you're understanding their
0:46
feedback.
0:50
Say something like, I think I'm
understanding what you're saying here,
0:51
but can I repeat it back
to you just to be sure?
0:56
Jot down the feedback.
0:59
If you're having difficulty understanding
the person's critique, ask for examples.
1:00
It doesn't mean you need to
design it that exact way, but
1:06
examples help you understand their vision
so you can find where you both agree.
1:09
Perhaps there's overlap in your idea and
their vision and
1:13
you can head in that direction
with the next iteration.
1:17
Third, be open minded and curious.
1:21
Ask why to dig into
the root of the feedback.
1:25
This technique is called
root cause analysis.
1:28
And it's a powerful skill for
UX designers.
1:31
Remember that your viewer may
not be educated in design,
1:34
and may not have the language to
clearly articulate their criticisms.
1:38
Even if their initial feedback
is reactive, or preferential,
1:42
ask questions to dig deeper.
1:46
Here are some example questions.
1:48
What problem do you think
this design solves?
1:52
Who would this design appeal to?
1:55
How do you feel when
looking at this design?
1:57
What areas capture or lose your interest?
2:01
What could be removed to
simplify this design?
2:05
Is there anything missing
that's necessary?
2:09
Is there anything that's unclear or
confusing?
2:13
Your genuine interest in their thoughts
will built their trust in you.
2:17
It shows respect for their opinion.
2:21
Developing this trust is key in
forming healthy relationships.
2:23
Fourth, don't rush to
respond to the feedback.
2:29
You may feel pressure to answer
immediately, but don't rush it.
2:32
If you react too quickly,
you may miss the root of the feedback.
2:37
Instead of defending and responding,
seek to empathize and understand.
2:41
Act like a reporter or
detective and remain objective.
2:46
Fifth, stay in touch with your feelings.
2:50
When we avoid feeling emotions, they
carry more weight and build over time.
2:53
Experience them as they come and
accept them for what they are.
2:58
Are you feeling embarrassed,
ashamed or scared?
3:03
Catch yourself before you
act on those feelings and
3:07
jump to defensiveness and anger.
3:10
It may mean taking a step back from the
situation to reflect and gain perspective.
3:12
Take a walk, then to a friend, or listen
to a favorite song that lifts your mood.
3:18
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